(Page under construction)Crystal Heaven, General Terms and Conditions (01-Jan-2024)
Basic provisions
The following business terms are applicable to all the contracts, which you conclude with us as a supplier (F. Kuijpers) via the www.crystal-heaven.eu website. Unless otherwise agreed, the inclusion of your own terms and conditions, if any, is hereby rejected.
Products
Some of our products are handmade. If you would like a special piece of jewellery, please contact us and we will see if we can make your wish come true.
Prices
Prices at Steampunk Heaven are quoted in euros, including VAT and excluding shipping costs. Offers are clearly visible and often only last for a short time.
Order and pay
At Crystal Heaven, you can order online. Crystal Heaven will send you a digital confirmation of your order.The amount due should be paid by Ideal, paypal or credit card. The order will be taken from the webshop and shipped after the money is received.
Delivery
We deliver to consumers within Germany. We deliver to the address you give us, BUT NOT TO PACKING STATIONS. Please read the address again carefully, it will automatically be copied onto the address label. We endeavour to dispatch all orders within 48 hours. In some exceptional cases, however, it may take 3-5 days before we can dispatch your order, e.g. if we are at a trade fair.
Do you live in another country? Please contact us:
0031 6 11 92 77 81and we will make sure that you can order.
Shipping costs
Crystal Heaven is not responsible for damaged or missing parcels.
Germany
up to 5kg – € 5 Euro
Austria
up to 5 kg – € 10 Euro
Switzerland
up to 5 kg – € 20 Euro
Returns
After delivery of your order, you have 14 days to cancel your order. Within these 14 days you must handle the product and the packaging with care. Example: If we receive products with signs of use, we will not accept them.
Returns must first be requested from “Steampunk Heaven”. Unfortunately, we will not refund the return costs.
The products must be received by us in perfect condition within 14 days of our authorisation.
Please provide the order number and your account details so that we can transfer your money to you as soon as possible, but no later than 14 days after receipt of the goods.
Return address:
Steampunk Heaven
Oosterdiep WZ 197
7881 GW Emmer-Compascuum
The Netherlands
Cancellation policy
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day
– on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;
– on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately;
– on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last item, if you have ordered goods that are delivered in several partial consignments or items;
To exercise the right to cancel, you must inform us (Daniela Kuijpers, Oosterdiep Wz 197, 7881GW Emmer-Compscuum, Netherlands, info @ crystal-heaven.eu) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Complaints
Quality is our top priority, but if there is something wrong with the order or service, let us know by sending an e-mail to info [@] crystal-heaven.eu . We will respond to the content of the question or complaint within 10 days at the latest. Are you not satisfied with the handling of the complaint? Then you can submit it to the Home Shop Disputes Committee, Postbus 90600, 2509 LP in The Hague (www.sgc.nl).
Dispute resolution – ODR
If we disagree with our customers about returns, perhaps goods that have been received damaged, we always endeavour to find a solution that satisfies both sides. If an agreement really cannot be reached, there is the option of lodging a complaint here:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DE
Errors
Errors in illustrations or offers do not bind “Crystal Heaven”.
Privacy policy
This section was last modified on 29 Feb 2024.
We are aware that you have confidence in us. We therefore see it as our responsibility to protect your privacy.
On this page we tell you what information we collect when you use our website, why we collect this data and how we improve your user experience.
This privacy policy applies to the services of Steampunk Heaven. You should be aware that Steampunk Heaven is not responsible for the privacy policies of other websites and resources. By using this website, you accept the privacy policy.
Steampunk Heaven respects the privacy of all users of its website and ensures that the personal information you provide is treated confidentially. At Crystal Heaven, registered office Oosterdiep Wz 197, 7881GW Emmer-Compascuum, Daniela Kuijpers is responsible for the processing of personal data in accordance with this privacy statement.
She can be contacted via info@crystal-heaven.eu
Use of your personal data
Use of our services
When you register with Steampunk Heaven, we ask you to provide personal information. This data is used to provide the service. We will not combine this information with other personal information that we are aware of.
Personal data that we process
Below you will find an overview of the personal data we process:
– First and last name
– Address details
– telephone number
– e-mail address
– Location data
– Information about your activities on our website
– Internet browser and device type
– Bank account number, credit card details, Paypal account
Purpose
Steampunk Heaven processes your personal data for the following purposes
– Processing your payment
– Send you our newsletter and / or promotional brochure
– You can call or e-mail if necessary to carry out our services
– Inform you about changes to our services and products
– Provide you with goods and services
– Steampunk Heaven analyses your behaviour on the website in order to improve the website and adapt the range of products and services to your preferences.
– Steampunk Heaven also processes personal data if we are legally obliged to do so, such as information we need for our tax return.
Automated decision making
Steampunk Heaven does NOT make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are made by computer programmes or systems without a person (for example, an employee of Steampunk Heaven) sitting between them.
How long do we store personal data?
Steampunk Heaven does not store your personal data for longer than is strictly necessary to fulfil the purposes for which your data is collected. We use 10 years as a retention period for the personal data provided. The retention period starts with the order.
Sharing personal data with third parties
Steampunk Heaven does not sell your information to third parties and only provides it if this is necessary for the execution of our agreement with you or to fulfil a legal obligation.
Companies that process your data on our behalf:
Google Analytics | Website PRIVACY POLICY
Domeinbalie | Website hosting Email PRIVACY STATEMENT
Mollie | Payment processing DATA PROTECTION DECLARATION
WordPress | Website, contact and newsletter DATA PRIVACY STATEMENT
Social media advertising purposes Myparcel | Delivery purposes
View, change or delete data
You have the right to view, correct or delete your name and address. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Steampunk Heaven and you have the right to data portability. This concerns data such as; names, addresses, dates of birth, account numbers, e-mail addresses and telephone numbers. If you have your own account, you can even change the data.
Or you can submit a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info@stampunk-heaven.nl. To ensure that the access request has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
Steampunk Heaven would also like to point out that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link HTTPS: AUTHORITY-PERSONAL-DATA.COM/CONTACT-MET-DE-AUTHORITY-PERSONAL-DATA/TIPPONS
Security of your personal data
The protection of your personal data is of great importance to Steampunk Heaven. Mollie therefore takes all appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. To report possible problems with the security of Steampunk Heaven’s systems, please send an email to info@steampunk-heaven.nl.
How does Crystal Heaven analyse your website visit?
Steampunk Heaven uses functional, analytical and tracking cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and for your user-friendliness. They ensure that the website works properly and remember your preferences, for example. We can also use them to optimise our website. You can refuse the use of cookies by setting your internet browser so that it no longer stores cookies. You can also delete all information previously saved via your browser settings.
Changes
This privacy policy is tailored to the use and possibilities of this website. Changes and / or modifications to this website may result in changes to this privacy statement. It is therefore advisable to read this privacy statement regularly.
Questions and feedback
We regularly check whether we still comply with these rules. Do you have any questions or comments? Please feel free to contact us!
Crystal Heaven
Mail : info@crystal-heaven.eu
Phone: Frank Kuijpers: 0031 6 53707220